1. Rental and Purchase.
In order to be able to purchase products online from our e-shop, customers must access the dedicated area of the site. Each product being sold is accompanied by a picture as well as its description and price. Prices vary according to the item.
In the e-shop customers can select the individual products offered.
They only need to specify how many items they want, any product variants, and then confirm. In this way, products are sent to the virtual shopping cart. All bookings made up till then can be added, deleted or confirmed.
Customers can confirm an order as follows:
- If they are already registered, by using the e-mail address and password;
- If they are not registered yet, by registering. Customers are to fill in all the data requested in the relevant form;
The purchase will be considered completed for EL CAMÖS SRL only when the order is confirmed by the company via e-mail.
Confirmation is sent not later than 2 working days after the order is received. EL CAMÖS SRL may, at its sole discretion, not accept the order if the information submitted by the Customer is incorrect or misleading (e.g. incorrect or insufficient payment details, incorrect billing details, incorrect or incomplete shipping address), or if there are errors on the Products ordered on the Site (e.g., error relating to the price, availability, or description of Products).
The information in the Catalogue is as accurate and up-to-date as possible. However, any content on the Site must not be understood as a representation or binding declaration relating to Products (by way of example, but not limited to, colours may vary depending on the browser or type of monitor of the device from which the e-commerce is being displayed and viewed).
All images, descriptions and illustrations serve only as a guide and, given that colours depend on the monitor used, they could be different from those of the Products delivered.
2. Availability of products and sales price.
The unit sales price expressed in currency, VAT (Value Added Tax) included, and net of shipping costs, is indicated for each item.
The contributions to the shipping charges may vary according to the type of delivery, the quantity of products to be shipped, their volume, weight and place of destination. They will be identified during the purchase process as well as in the e-mail message that summarises the order.
Should any unforeseen event occur due to delays in the delivery of the products, the Customer will be promptly informed via e-mail, as well as if one or more products are temporarily unavailable.
EL CAMÖS SRL delivers to all the countries envisaged during registration. However, there may be cases where customs issues prevent the delivery of the products ordered. Should this occur, the Customer will be promptly informed via e-mail and the price paid will subsequently be reimbursed.
3. Payment methods.
The Customer can pay for the products purchases in the following ways:
a. Credit cards
b. Debit cards
c. Reloadable debit card
d. Bank transfer
All cards used should belong to the following payment schemes: Visa – Mastercard
Beneficiary: EL CAMÖS SRL. S. Antonio 4/c, Passirano 25050 (BS), Italy
4. Delivery of goods and shipping charges.
All the products ordered by a Customer and confirmed by EL CAMÖS SRL will be shipped via a (national and international) Express Courier to the delivery address specified by the Customer.
For the shipment, a contribution to the costs will be requested. It will be identified during the purchase process as well as in the order confirmation e-mail message, in relation to the country of destination of the order.
As an indication, shipping charges vary according to weight/volume, and have a minimum standard shipping cost of € 29.00.
EL CAMÖS SRL reserves the right to apply concessional shipping terms or cancel them, for both Italy and abroad, and shall inform the terms and conditions of the offer in advance on the website.
Products shall be sent only after the amount of the order is paid and duly recorded and confirmed to EL CAMÖS SRL.
Products shipped within Italy are delivered within 3-4 working days of dispatch approximately. Products shipped within the European Union are delivered within 5-6 working days of dispatch. Products shipped outside the EU are delivered within 7-10 working days of dispatch on average. Shipments are carried out from Monday to Friday.
Any modifications to the above will be promptly communicated via e-mail to the Customer.
5. Taxes due on importations and customs duties.
The products sold are not subject to any import tax or customs duty if they are sold and delivered in Italy or within the European Union.
In the case products are delivered to countries that are not members of the European Union, they may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. There is no objective way of anticipating what costs should be incurred for clearing goods, if any.
For further information, contact the customs office of your country. In all cases any costs relating to taxes due on importations and/or customs duties shall be borne by the customer.
6. Right to cancel.
The Customer is entitled to the right to cancel (under Italian Legislative Decree No. 206/2005) which they can exercise without having to justify the reasons, within 14 working days after the day when the ordered items are received. The right to cancel can be communicated by e-mail within the term mentioned herein above. All costs (including duties, if goods are returned from a non-EU country) associated with returning the Products shall be fully borne by the Customer.
In order to facilitate the exercise of the right to cancel, the returned items must be undamaged, in their original packaging, in a perfect state of preservation, and subject to previous agreement with EL CAMÖS SRL.
Goods must be returned as insured parcels, delivered duty paid, to:
EL CAMÖS SRL
S. Antonio 4/C,
No parcel sent cash on delivery or carriage forward shall be collected by EL CAMÖS SRL.
The price invoiced for the returned items will be reimbursed directly to the credit card used by the customer to pay for the purchase and within 14 days of receipt of the item.
If items are returned incomplete, spoiled, damaged or soiled for reasons attributable to the Customer, they shall not be refunded and shall not, in any case, give rise to the recognition of a credit equal to the price of the item initially ordered.
Should the refund depend upon an error by EL CAMÖS SRL, the shipping charges shall be borne by the seller; in all other cases, the shipping charges shall will be borne by the buyer.
7. Governing law.
All contracts concluded are understood as having been entered into in Italy, and shall be governed by Italian laws.
If the Customer receives a wrong item (that is, different from what can be seen in the e-shop) or a damaged item, the Customer can return it within 60 days after the shipping date.
If the item is defective, the Customer has 2 years from the date of the order to request a check by the Warranty Office. By this warranty, EL CAMÖS SRL (the manufacturer) guarantees consumers that products are free of defects and noncompliances. This warranty is valid for 2 years starting from the date the product is purchased. If during this warranty period defects in conformity of the product are found, EL CAMÖS SRL (the seller), shall arrange for the product or its defective components to be repaired or (at EL CAMÖS SRL’s discretion) replaced under the terms of the conditions indicated, and nothing will be charged for labour costs and materials used. The Manufacturer reserves the right to repair defective products or replace them with new products, with the same or better characteristics and colour, if the original is no longer available.
As regards a warranty for a purchase made in a physical store, contact the point of sale where the product was purchased.